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Netgear Router Problems and Issues Technical Support Guide

One of the common problems customers encounter when using a router is unable to log-in. Router log-in issues can be resolved as you read through this article. The router and computer must be connected with the use of an Ethernet cable, and put an end in one of the router LAN ports, ensuring that both ends are secure. As explained in the user manual, check the Internet LED to ensure it is lit and troubleshoot the light status if it is not lit. The ports have LEDs that should be lit on, otherwise, try to move the cable to a different port. The Ethernet adapter must be lit on as well, otherwise, troubleshoot as explained in the user manual. If your Ethernet was not made by Netgear, you can contact the direct manufacturer.

Type ping 192.168.1.1 on the browser and it should direct you to the router’s dashboard, but if you see the message “Request timed out”, it means that your computer is not connected to the router. It is also important to check the proxies to ensure they are not enabled with the use of Tools, Internet Options, Connections, and LAN settings, and ensure that the field is unchecked for the proxy server for your LAN. In order to clear previous router log on page, you need to delete offline contents by choosing tools, internet options, delete files, and click ‘OK’. Try to access using a different browser or computer to log-in, and it also helps to delete cookies. Reboot your router and check if it connects and allows you to log-in. You can try restoring the default factory settings of your Netgear router as instructed in the user manual and manually enter the default username and password.

You can change the WiFi password or network name (SSID) by entering the router address in the browser, the default username (admin) and default password which is ‘password’. From the Home Page, choose ‘wireless’, enter your new username on the Name or SSID field, and the password on the Network Key field. If ever your computer disconnects from the wireless network, you can view the available wireless network by entering the new WiFi password or network key. Netgear highly advise users to enable password recovery if changing the password for the router user name admin, so it can be recovered if it’s forgotten. This password recovery process is supported by Firefox, Chrome, and Internet Explorer browsers but not Safari. Once password recovery is enabled, you can enter the serial number of the router that is on the product label.

Check more info about Netgear troubleshooting tips and tricks by visiting our website or homepage now.

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