The interconnection of multiple telephones with the general aim of allowing the usage of features like conference calls both audio and video, private and shared voice messaging and call handling is known as the telephone system.This can be done through the telephone network or through the internet or in some cases both.Telephone system can also be delivered as hosted services.Hosted services can also be delivered to ensure the telephone system works.
In business, communication is the back bone and that requires a lot of attention to ensure it is efficient.A business telephone system usually depends on the size of the firm.In small firms the telephone system may be a connection of multiple phones.Private branch exchange or PBX is the type of business telephone system used by medium sized and large companies.
The central office lines and trunks are responsible for the intercommunication among different telephone workstations through the private branch exchange or the PBX. The private branch exchange initially used operators to connect the calls but as they became popular and also due to advanced technology, they became automated. This is also called private automated branch exchange or (PABX).
The new features in the modern private exchanges are the support for internet telephony or VoIPThe functions of a private branch exchange is to connect and create communication between two or more telephone users.They are also used to ensure that communication remains connected as long as the user needs and disconnection once the user is done.The private branch exchange can also meter call for the purposes of accounting.
In East Africa there are different companies that provide the hardware materials to ensure good and effective communication in offices and homes.One of the companies that offers a range goods and services that ensure efficient communication within organizations in Kenya is Yea link. Not only do the conferencing equipment offered by Yea link give a modern feeling and satisfaction to the workplace but they also cut costs used for long distance and international conferencing calls.In Kenya, companies like Redstar Africa networks limited are known to be lead distributors of Yea link communication products and services.
Another company with an establishment in IP private branch exchange in Kenya is the Grand stream.Effective communication is assured by Grand stream through their wide range of products.For the companies to be able to handle the competition in the communication market, they must be equipped with the latest phones and also their equipment should have all the latest and updated features. The private branch exchange has many calling audio conference calls, call blocking, call recording, music on hold, auto attendant and caller ID recognition are some the calling features and capabilities. The latest in technology has enabled the use of the cloud based business telephone system.